Experience
MyCase / User Experience Designer
2021 - Present
San Diego, CA
2021 - Present
San Diego, CA
Creating user-first experiences for legal professionals to manage and run their firm & business from anywhere.
• Lead & support product discovery through regular customer research calls, interfacing with active users to understand needs, pain points, & product fit for new features.
• Collaborate with product trios of PMs & Tech leads to prioritize & ship roadmapped features, ranging from platform improvements to full product add-ons, notably:
- Desktop File Sync | Resulting in $1.8M+ additional ARR
- Gmail & Outlook Add-ons | 5k+ active users, $20k+ recouped annual integration cost
• Lead & support product discovery through regular customer research calls, interfacing with active users to understand needs, pain points, & product fit for new features.
• Collaborate with product trios of PMs & Tech leads to prioritize & ship roadmapped features, ranging from platform improvements to full product add-ons, notably:
- Desktop File Sync | Resulting in $1.8M+ additional ARR
- Gmail & Outlook Add-ons | 5k+ active users, $20k+ recouped annual integration cost
SDSU Global Campus / UX Design Lead & Information Architect
2020
San Diego, CA
2020
San Diego, CA
Research, user flow development, and site redesign for SDSU World Campus’ program registration & information platform.
• Conducted user interviews with past, current, and prospective students to develop key insights about inherent issues with the current platform, especially when compared with competitors.
• Collaborated with marketing and front/back-end development to determine redesign needs & potential changes.
• Designed and prototyped key platform changes, including: Home Page changes & modules, reorganization of program content,
an integrated user profiles, and more.
• Implemented program page updates to increase site-wide
consistency for browsing prospective students.
• Conducted user interviews with past, current, and prospective students to develop key insights about inherent issues with the current platform, especially when compared with competitors.
• Collaborated with marketing and front/back-end development to determine redesign needs & potential changes.
• Designed and prototyped key platform changes, including: Home Page changes & modules, reorganization of program content,
an integrated user profiles, and more.
• Implemented program page updates to increase site-wide
consistency for browsing prospective students.
Luneta Labs / User Experience Designer
2018 - 2020
San Francisco/San Diego, CA
2018 - 2020
San Francisco/San Diego, CA
Client-focused UX strategy & development to deliver user flows, feature requirements, wireframes, and live prototypes.
• Conduct end-to-end research, design, and validation testing to develop products for mobile and web.
• Collaborate with other designers & development teams to design and quickly iterate on prototypes, with a particular focus on testing, user flow development, and UX Copy.
• Conduct end-to-end research, design, and validation testing to develop products for mobile and web.
• Collaborate with other designers & development teams to design and quickly iterate on prototypes, with a particular focus on testing, user flow development, and UX Copy.
Pomma / Product Lead
2019
San Francisco, CA
2019
San Francisco, CA
Content strategy and prototyping for a maternity marketplace specializing in connecting pregnant families and new parents to caregivers in their area
• Collaborated with a team to explore the maternity caregiver market and research users, interviewing mothers, midwives, and doulas, and others.
• Researched the existing product market to develop a competitive analysis & accompanying UX strategy.
• Collaborated with business, research, and development to determine product needs for the platform.
• Designed and prototyped key user flows for testing, including: Sign Up, Edit Profile, View Profile, Search, Browse, and more.
• Collaborated with a team to explore the maternity caregiver market and research users, interviewing mothers, midwives, and doulas, and others.
• Researched the existing product market to develop a competitive analysis & accompanying UX strategy.
• Collaborated with business, research, and development to determine product needs for the platform.
• Designed and prototyped key user flows for testing, including: Sign Up, Edit Profile, View Profile, Search, Browse, and more.
MakeWatch / Product Lead
2019
San Francisco, CA
2019
San Francisco, CA
End-to-end research, prototyping, and testing for a video-led marketplace startup
• Conducted comprehensive UX strategy & research to explore the market and research users.
• Worked with a team of creative producers and artists to identify market needs and a develop problem hypostheses.
• Held user interviews with both creators and consumers to evaluate pain points and validate our hypotheses.
• Iterated on our value proposition to determine a new product pivot with a novel market fit.
• Developed user flows and product designs, testing and iterating on a prototype to execute on with our full-stack development team.
• Conducted comprehensive UX strategy & research to explore the market and research users.
• Worked with a team of creative producers and artists to identify market needs and a develop problem hypostheses.
• Held user interviews with both creators and consumers to evaluate pain points and validate our hypotheses.
• Iterated on our value proposition to determine a new product pivot with a novel market fit.
• Developed user flows and product designs, testing and iterating on a prototype to execute on with our full-stack development team.
LetsLunch.com / UX Redesign
2018
San Francisco, CA
2018
San Francisco, CA
Sign-up flow and user profile redesign for LetsLunch.com
• Determined a lack of user sign-up engagement & profile completion through user interviews and testing on the existing platform.
• Collaborated with a team to design a user flow for sign-up, and a data model for profiles; eventually prototyping, testing, and delivering a hi-fidelity solution to the client.
• Determined a lack of user sign-up engagement & profile completion through user interviews and testing on the existing platform.
• Collaborated with a team to design a user flow for sign-up, and a data model for profiles; eventually prototyping, testing, and delivering a hi-fidelity solution to the client.
NPR Fact Check / UX Design Project
Q1 2018
Passion Project
San Francisco, CA
Q1 2018
Passion Project
San Francisco, CA
Fake News resource on NPR to rate the truthfulness of news
• Worked with a team to conduct user interviews, gauging the pain points of verifying news online.
• Designed and tested a prototype view of news articles, accom- panied by a badging system to rate the truthfulness of trending news to users.
• Worked with a team to conduct user interviews, gauging the pain points of verifying news online.
• Designed and tested a prototype view of news articles, accom- panied by a badging system to rate the truthfulness of trending news to users.
Oracle Inc. / Technical Writer
Nov 2015 - Aug 2017
Santa Clara, CA
Nov 2015 - Aug 2017
Santa Clara, CA
• Wrote, edited, and coordinated the production of storage appliance documentation for industry partners.
• Recruited and interviewed users & subject matter experts to produce usable documentation.
• Authored UI guides and related copy to teach appliance users how to administer the system.
• Tested user interface and hardware maintenance procedures to anticipate partner issues, proactively driving the usability of our documentation.
• Recruited and interviewed users & subject matter experts to produce usable documentation.
• Authored UI guides and related copy to teach appliance users how to administer the system.
• Tested user interface and hardware maintenance procedures to anticipate partner issues, proactively driving the usability of our documentation.
eBay inc. / Product Manager
May 2014 - Aug 2014
Seattle, WA
May 2014 - Aug 2014
Seattle, WA
• Acted as a point of contact between business, local, and international teams to track and plan the Customer DNA development cycle within a SCRUM framework.
• Authored a complete documentation package detailing the usability of data, logic, and models in Customer DNA.
• Authored a complete documentation package detailing the usability of data, logic, and models in Customer DNA.
eBay inc. / Product Manager
May 2013 - Aug 2013
Seattle, WA
May 2013 - Aug 2013
Seattle, WA
• Communicated with outside teams to document project requirements for issue tracking.
• Researched line-of-business interaction with our Big Data platforms and their users to determine core problems with accessing and interpreting site metrics and information.
• Applied these insights to develop self-service analytic tools to give employees access to relevant information.
• Researched line-of-business interaction with our Big Data platforms and their users to determine core problems with accessing and interpreting site metrics and information.
• Applied these insights to develop self-service analytic tools to give employees access to relevant information.
Education
User Experience Design Immersive
Oct 2017 - March 2018
Oct 2017 - March 2018
General Assembly
San Francisco, CA
San Francisco, CA
Masters of Software Management
August 2015
August 2015
Carnegie Mellon University - Silicon Valley
Mountain View, CA
Mountain View, CA
Bachelors of Information Systems
May 2013
May 2013
Carnegie Mellon University
Pittsburgh, PA
Pittsburgh, PA
Minor in Policy and Management
Skills
• Interaction Design
• Rapid Ideation
• Content Strategy
• Wireframing
• Prototyping
• Usability Testing
• User Centered Analysis
• Technical Writing
• Presentation
Tools
• Sketch App
• Invision App
• Figma